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Goods Damaged in Transit

In the unfortunate event that a product is damaged during transit, we will arrange for a replacement to be dispatched to you if you notify us within 3 working days of delivery.

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STEP 1:

Please check that your answer is ‘Yes’ to both points below before completing the online form:

  1. The product(s) has been delivered to me in the last 3 working days.
  2. The product(s) is unused and in its original packaging.

STEP 2:

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STEP 3:

Before clicking send, please double check steps 1 and 2. Once you have sent your notification, you will be contacted by us within 24 hours (Mon-Fri). In the meantime, please place the damaged product(s) back in the box together with the original packaging.

Submit Form

Thank you for taking the time to advise us of your damaged item(s) and we apologise for any inconvenience caused.

 

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