Delivery charges are calculated automatically in our web checkout where rates depend on your size/value of order and delivery location. As a guide, please see our delivery zones below:
Zone 1 - UK Mainland Address (Excluding Scottish Highlands)
Please note: For our express delivery services; Next Day, Next Day by 12pm and Saturday Delivery, orders must be placed before 4.00pm
For Same Day Delivery, 2-Man Delivery & Next Day before 9am delivery, please contact our customer service team on 01279 460 460 or email firstname.lastname@example.org
Zone 2 - Northern Ireland, Scottish Highlands & Isle of Wight
Please note: For our express delivery services; Next Day and Saturday Delivery, orders must be placed before 4.00pm
Zone 3 - Scottish Islands, Isle of Man & Isles of Scilly
Zone 4 - Channel Islands
Can I collect my order?
We operate warehouses from a number of locations in the UK & Europe.
Where your order is stocked and dispatched from will depend on a number of factors including amongst other things, our stock levels, your location and type of delivery service.
Please call us on 01279 460460 to place your order and we will be able to advise whether collection is possible.
Can I choose a specific delivery time or date?
For timed next day or same day delivery, please contact our customer service team on 01279 460460.
Do I need to be in for my delivery?
The courier will require a signature from a person at the delivery address, so make sure somebody is at the property or have it delivered to a different address where someone will be able to sign for it.
If you were expecting the delivery but have not signed for it yourself, please check with others at the location before contacting us.
If you have done all of the above and the goods are still not with you, please contact our customer services team on 01279 460460.
When will my order be dispatched?
This depends on which delivery service you have chosen. For all Next Day services, your order will be dispatched on the same working day, providing the order is placed before 4pm. If you place your order after 4pm or on a non-working day, your order will be dispatched the following working day. Please note that this excludes products that have a delivery time of 3 or more days (this will be stated on the product page.)
What time will I receive my order?
Standard Delivery is between 8.30am and 5.30pm Monday to Friday.
Next Day Delivery (Mon-Fri) is between 8.30am and 5.30pm on the next working day.
Next Day Delivery by 12pm (Mon-Fri) is between 8.30am and 12.00pm on the next working day.
Saturday Delivery is between 7.30am and 12.00pm.
Are your couriers safe and secure?
Yes! We work very closely with our couriers to ensure that you receive the best service.
Do I need to do anything if my delivery is large or heavy?
Some heavy goods will require pallet delivery. We'll state if this is the case. Please ensure you have the means neccessary to receive this from our courier. Don't hesitate to call us to discuss such deliveries.
My delivery is missing items. What should I do?
Please email email@example.com within 3 working days of delivery and include a picture of what you have received and your order number/contact details.
There is damage to my delivery. What should I do?
Please email firstname.lastname@example.org within 3 working days of delivery and include a picture of the damage, a picture of the consignment label on the box and your order number/contact details.
Do you deliver outside the UK?
We also deliver to Ireland and Europe.
For delivery to Ireland please visit www.displaysense.ie
For delivery to Europe please visit www.displaysense.com