Use our online Help section to answer your questions and process your enquiries.
Quick links to sections below:
Below are common questions customers ask us
- I would like a quote on a product(s) - Quotation Request Form
- I have a general enquiry about a product -Contact us
For all other questions, review our Frequently Asked Questions
View the statements below and choose your online form:
- I wish to cancel my order - Contact us immediately to establish the status of your order
- I have a faulty product - Faulty Product Form
- The product has been damaged in transit - Damaged in Transit Form
- I have been supplied the wrong product - Wrong Product Form
- I have received the incorrect quantity - Incorrect Quantity Form
- I would like a refund (28-day money back guarantee) - Return Authorisation Request Form
- I would like to make a comment about the website or your service - Customer Comments
For all other customer service enquiries, contact us.
Please do not hesitate to let us know if you have any ideas or concerns on how we can improve our website or service for you. And we also very much appreciate receiving positive comments if you've had a good experience using our service or site. Please visit our Enquiry/Feedback Form page and send us your comments. All feedback is promptly reviewed and if required, will be addressed swiftly.
If you have registered your details on the site and added products to your wishlist, you can recover your wish list by using the links along the top of screen or using this link to the wishlist. Remember you can send friends or colleagues your wish list.