Returns & Refunds
Would you like to return a product under our 14 day Money Back Guarantee?
Please check that you conform to the points below and then fill out the form to receive a Returns Authorisation Number. We will then replace or refund the product price in full (excluding delivery charge) providing:
- The product should be unused and in its’ original packaging.
- The product must be returned to us in good condition within 14 days (10 working days) of delivery.
- Before returning products, please wait for a Returns Authorisation Number from us which should then be written on the carton/s. The Returns Authorisation Number is then valid for 5 working days from date it is issued.
- When organising a return, we strongly advise you to return them via a fully insured courier or special delivery so that you have a proof of delivery back to us.
Please note: Certain card issuers have been known to take up to 10 working days to show the refund on debit/credit cards. Once we have issued a refund onto your card, you will need to contact your card issuer if the refund has not appeared on your statement. Thank you.
Please fill in the form below:
