Returns
If you are not entirely satisfied with ANY product purchased from Displaysense we’re here to help. You will need to complete our Returns Form which can you download here.
- It is important the Returns Form is provided in the package and the label attached to the box to identify your return.
- Your order must be returned to us within 28 days (20 working days) of delivery and in good condition.
- We simply ask that the product is unused, unassembled and in its original packaging
Once we receive your item in our warehouse the Returns Department will inspect the goods and will notify you within 5 working days of receipt the status of your refund. Refunds will be made via the payment method used at the time of ordering.
Damages
We advise our customers to check over products as soon as possible from when delivery has completed. In the unfortunate event an item is found to be damaged that it is reported to us within 14 days of delivery and no later. Please ensure that you keep all packaging from the delivery. In order to assist you we'll need you to fill out the details on the Reporting a Damage Form to report any damages. We will require a picture of the damage, a picture of the consignment label on the box along with your order number and contact details. A member of our team will be then be in contact to resolve the issue for you.
Shortages & Misspicks
We suggest customers check the contents of their orders upon receipt of delivery. In the rare event that an order is received with a shortage/misspick please let us know within 14 daysof delivery. Please complete the form on our Contact Us page to report providing a short description of your issue and a member of our team will be in contact to resolve the issue for you.
Faults
Our team has handpicked our products from trusted sources & carefully select high quality lines. From time to time faults do occur. Any claim to the 1 Year Manufacturers Warranty must be reported to us within your 1 Year Warranty period. In order to assist you we'll need you to fill out the details on the Report a Faulty Item Form to report any faults please provide images to support your claim. A member of our team will then be in contact to resolve the issue for you.
Amazon & eBay Orders
To safeguard your purchase we advise that you communicate directly through the platform you have purchased from. Simply log into the platform you have purchased from and follow the guidelines suggested to you.
