Terms and Conditions

In these terms:

"Buyer" or "you"

means the person or business who accepts a quotation from the Seller for the sale of the Goods, or whose order for the Goods is accepted by the Seller.

"Consumer"

means a Buyer who is an individual acting wholly or mainly outside their trade, business, craft or profession.

"Business Buyer"

means any Buyer who is not a Consumer.

"Goods"

means the goods (including any instalment of the Goods or any parts) which the Seller is to supply in accordance with these conditions.

"Seller", "we", "us", or "our"

means Displaysense Ltd (Company Registration No. 1389049) of New Mead Barn, Wickham Hall, Hadham Road, Bishop's Stortford CM23 1JG, UK.

"Conditions"

means the standard terms of sale set out in this document and (unless the context otherwise requires) any special terms agreed in writing between the Buyer and the Seller, or set out in any Quotation, Order, or Acceptance Form issued by the Seller.

"Contract"

means the contract for the purchase and sale of the Goods.

"Writing"

includes email and comparable means of communication.

Any reference in these conditions to a provision of a Statute is a reference to that provision as amended, re-enacted, or extended at the relevant time. Headings in these conditions are for convenience only and do not affect their interpretation.

Nothing in these conditions affects the statutory rights of a Consumer, including the rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where a clause is marked Business Buyers, it applies to Business Buyers only. Where a clause is marked Consumers, it applies to Consumers only. Unmarked clauses apply to everyone.

How to contact us. All damage, shortages, faults, cancellations, returns, complaints and any other issue with an order must be reported through our online helpdesk. Reports made by other routes, such as social media, reviews, or messages to individual staff, may be missed or delayed and will not count as notice under these conditions. A Consumer's statutory rights are not affected by how they contact us.

Our range of products is continually being revised and updated. We reserve the right to change specifications without prior notice, provided the Goods you receive still match the description given when you ordered, or are of equal or better specification.

All descriptions, illustrations, and sizes given on this website or in any catalogue are for guidance only. Colours and finishes may vary slightly from images shown on screen. Where a Consumer has been given a description, sample or specification before ordering, the Goods will match it.

Prior to a bulk order, we are able to supply samples on selected items. Please call 01279 460 460 for details.

Prices shown on the website and in quotations are exclusive of VAT unless stated otherwise. Please refer to ordering information for details. We reserve the right to alter prices or discounts at any time without prior notice, but the price that applies to your order is the price confirmed to you when your order is accepted.

If we find an obvious pricing error after you order, we will tell you and give you the option to proceed at the correct price or cancel with a full refund.

There is no minimum order with Displaysense Ltd.

Placement of an order on our website or by any other means constitutes an offer by the Buyer to purchase the Goods, subject to these conditions. No order shall be deemed accepted by Displaysense Ltd until we issue a written confirmation of the order or despatch the Goods, whichever occurs first.

We reserve the right to refuse or cancel any order, including where stock is unavailable, the Goods have been incorrectly priced or described on our website, we suspect fraudulent activity, the Buyer's payment method cannot be authorised, the delivery address is unsuitable for the Goods ordered, or the order does not meet our credit or commercial requirements.

Where an order is refused or cancelled by us prior to despatch, any payment taken will be refunded in full to the Buyer's original payment method.

Lead times

Delivery dates and lead times are estimates given in good faith, and time is not of the essence. Consumers: you are entitled to delivery within 30 days of your order unless we agree another date with you. If we miss an agreed delivery date, you may have the right to cancel as set out in the Consumer Rights Act 2015. Business Buyers: we will not be responsible for any kind of delay in transit, and you have no right to cancel the order if delivery is delayed beyond the estimated time, unless we have specifically agreed in writing to deliver on a particular date.

Fair usage

Our standard delivery charge is subject to fair usage. In the event that multiple low-value orders are received to a number of locations, we reserve the right to quote a higher delivery amount or refuse the order.

Inspecting your delivery

Prior to despatch, great care is taken to inspect and package all goods. When your delivery arrives, please check the number of packages and examine the goods as soon as possible for damage or missing items. If the packaging looks damaged, please note this on the carrier's Proof of Delivery (for example, sign it as "Damaged") and take photographs of the packaging and the goods before disposing of anything. Please keep all packaging until we have confirmed how we will handle your claim.

Reporting damage or shortages

Please report damage or shortages through our online helpdesk and include a picture of the damage, a picture of the consignment label on the box, and your order number or contact details.

Business Buyers: you must report visible damage and shortages within 3 working days of delivery, and any other defect within 14 days of delivery (or, if the defect was not reasonably apparent, within 14 days of discovering it). If you do not, then to the extent the law allows, the goods will be treated as accepted and you waive any right to reject them. Please keep all packaging and replace the damaged item in the box.

Consumers: please tell us about damage or shortages as soon as possible so we can put things right quickly. Your statutory right to reject faulty or damaged goods within 30 days of delivery, and your other statutory remedies, are not affected by this clause. If goods arrive damaged, faulty or not as described, we will collect them or pay the reasonable cost of returning them, and offer you a refund, repair or replacement as the law provides.

Delivery address and failed deliveries

The goods must be delivered to the delivery address agreed with Displaysense Ltd. Please do not instruct the carrier to deliver to another address or to leave the goods elsewhere unless we have agreed to this in writing. If you or a representative are not available to check and take delivery of the goods, the carrier may need to return on another date and a redelivery charge may apply. If delivery cannot be completed after reasonable attempts, we may store the goods at your cost, and if they are not collected or redelivery arranged within 14 days we may cancel the order and refund the price paid less our reasonable delivery, storage and handling costs.

Leave safe place and no-signature deliveries

Business Buyers: if you ask us or the carrier to leave the goods in a safe place, with a neighbour, at a reception, or without a signature, you accept that delivery is complete once the carrier has left the goods there. Risk in the goods then passes to you and we are not liable for loss, theft or damage after that point. The carrier's proof of delivery, including any photograph, is conclusive evidence of delivery.

Consumers: if you ask for the goods to be left in a safe place, with a neighbour or without a signature, we will record your instruction and the carrier's proof of delivery. Goods left in this way are left at your own request, and you accept the risk of weather and theft once they have been left, to the extent the law allows. This does not affect your statutory rights, including that goods remain at our risk until they come into your physical possession or that of someone you have nominated to take them.

Risk and liability

Business Buyers: risk in the goods passes to you on delivery to the delivery address, or earlier as set out in these conditions. Our total liability for any claim arising under or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, shall not exceed the invoice value of the goods (excluding VAT). We are not liable for consequential or indirect loss or damage, loss to third parties, loss of profit or loss of business.

Consumers: risk in the goods passes to you when they come into your physical possession or that of a person you nominate (other than the carrier), unless you chose the carrier and we did not offer that carrier to you. We are responsible for loss or damage that is a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill, but not for loss that was not foreseeable or for any business use of the goods.

Nothing in these conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be limited or excluded.

If you collect the goods from our premises, or arrange for your own vehicle, courier or other representative to collect them, delivery is complete and risk in the goods passes to you when the goods are loaded. We are not liable for any loss or damage after that point, including loss or damage caused by loading, securing or transporting the goods. Please check the goods before you leave.

Where you appoint a courier of your own choosing (not one we have offered or recommended), the courier acts as your agent from the point they take possession of the goods.

Non-account orders

Non-account buyers must submit payment with their order by credit/debit card, BACS/CHAPS, or cheque. When paying by cheque, please allow 5 to 7 working days for funds to clear before goods can be released.

Credit accounts (Business Buyers)

Credit accounts may be applied for following a minimum of 3 months' regular trading with Displaysense Ltd on a payment-with-order basis. Terms of trade are 30 days net from the invoice date. If payment is not made by the due date, we may charge interest at 8% a year above the Bank of England base rate from the due date until payment, together with fixed compensation and reasonable recovery costs as set out in the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend further deliveries until overdue sums are paid. We reserve the right to refuse or withdraw credit accounts at any time.

Currency and merchant domicile

For security reasons, only UK customers can pay in GBP using a UK-registered debit/credit card. The Country of Merchant Domicile is the UK.

How to cancel or return

To cancel an order or submit a return request, please use our online helpdesk and include your order number. If you contact us before your order has been despatched and we are able to stop it, we will cancel it and refund the full amount.

Consumers: your right to cancel

You have the right to cancel your order for most goods within 14 days of the day you (or someone you nominate) receive them, without giving a reason. To cancel, tell us clearly through our online helpdesk, by email or by post. You must then send the goods back to us, or hand them to a carrier for us, within 14 days of telling us you wish to cancel.

We will refund the price of the goods and the standard delivery charge paid (not any extra cost of a more expensive delivery option you chose) within 14 days of receiving the goods back or receiving proof that you have sent them back, whichever is earlier. If the goods have been handled more than is necessary to establish their nature and how they work, we may reduce your refund to reflect any loss in value.

You are responsible for the direct cost of returning the goods unless they were damaged, faulty or not as described, in which case we pay. The estimated cost of returning standard parcel items is £9.95 per parcel. For heavy or bulky goods on a pallet, the cost is calculated at the time and is typically £150 or more, depending on size, weight and location, and we will give you a quote on request through our online helpdesk before you order. If you refuse a delivery or ask the carrier to return a parcel to us, we treat this as a cancellation and deduct £9.95 per parcel from your refund (or, for heavy and pallet items, the carrier's actual return charge). This right does not apply to goods made to your specification or clearly personalised, as set out under Bespoke Orders and Printed Items.

28-day money-back guarantee

In addition to the statutory right above, we offer all Buyers a 28-day money-back guarantee on standard stock goods from the date of delivery. Goods returned after any statutory cancellation period but within 28 days are subject to the conditions below, and the refund is of the price of the goods only, not delivery charges.

Returns procedure

Please submit a return request through our online helpdesk and wait for a returns number before sending anything back. Goods sent without one may be delayed or refused. This applies to change of mind and to ordering errors, for example ordering the wrong size or colour.

Condition and packaging

Goods must be returned in their original packaging, unused, unassembled, complete with all parts and fittings, and in a resalable condition. Consumers may inspect and test goods as they could in a shop, but we may reduce the refund for any loss in value caused by further use or damage.

Business Buyers: you have no automatic right to return goods for change of mind. Where we agree to accept a return as a courtesy, we may charge a restocking fee of up to 20% of the price, and may refuse the return or deduct from the refund if the goods are returned without their original packaging, with significantly damaged packaging, or in a condition that is not fully resalable. The deduction will be communicated before the refund is processed.

Damage in transit on returns

Unless the goods are damaged, faulty or not as described, goods being returned travel at the Buyer's own cost. Returned goods remain at the sender's risk until we receive them, so please package them securely. We strongly recommend a tracked and insured carrier service, particularly for higher-value or fragile items. Refunds will not be issued for items we have not received or that arrive in a condition that is not resalable because of damage in transit.

Heavy goods returns

Unless the goods are damaged, faulty or not as described, returns of heavy goods items are the responsibility of the Buyer. The Buyer must arrange and pay for a suitable pallet courier or removal service to return the goods to our warehouse in Bishop's Stortford. The cost is calculated at the time and is typically £150 or more. Heavy goods returns must be agreed in writing with our Customer Services team in advance.

Refunds

Refunds are made to the original payment method. Custom-made, personalised and printed items are non-returnable except as set out under Printed Items and Faulty Products.

If you believe an item to be faulty, please submit a request through our online helpdesk with your order reference number and an image showing what you believe the fault to be. Please do not return the item until we have asked you to. Once we have received your notification, we will contact you within 24 hours (Monday to Friday) to arrange a collection or return, and a replacement, repair or refund as the law provides.

Consumers keep all their statutory rights, including the right to reject faulty goods within 30 days of delivery for a full refund.

It is the customer's own responsibility to check the accuracy of the designs, drawings, and specifications, and any other data supplied to us for made-to-order items. You agree to review our written sales order and inform us in writing of any inaccuracies. We will correct the inaccuracies and reissue the sales order or drawings for you to accept by signing the sales order form.

Once the sales order form has been accepted and signed by you, it cannot be cancelled and no amendments can be made to the order or specifications without our prior consent in writing.

Bespoke orders will be subject to a delivery charge which will be calculated at the time of order. Personalised, printed, and made-to-order items, including any hardware or fittings supplied with or made up with them, are made to your specification and are not eligible for cancellation, return or our 28-day money-back guarantee, unless faulty or not as described.

Delivery timescales are quoted in good faith and are not of the essence of the contract. For Business Buyers, no deductions or costs can be claimed for late delivery. If the delivery date is extended by the customer, it is the customer's responsibility to organise and pay for any extra storage, handling, and distribution costs incurred by us or our manufacturing plants.

All printed items are made to order and are non-returnable and non-refundable. This applies to the complete printed product, including any hardware, frames, stands, banners, poles, brackets, fittings or accessories supplied with the printed graphics or made up with them as one item. Where a print is supplied with a hardware element, the order is treated as a single custom item and the hardware cannot be returned separately. Hardware ordered separately as a standard stock item, and not made up with printed graphics, remains returnable under Cancellation and Returns.

Because of the custom nature of these products, once they have been printed and delivered, they cannot be returned or exchanged unless the item is defective or the printing does not match the approved design.

Please review and approve all designs and proofs carefully prior to printing. By confirming your order, you accept responsibility for the design and understand that changes cannot be made once production has commenced.

If there is a defect or a discrepancy in the printing, please contact us through our online helpdesk straight away. We will investigate and, if we determine that the fault lies with our printing process, we will offer an appropriate resolution. This does not affect a Consumer's statutory rights.

Pavement signs, banners and other outdoor display products must be used and positioned in accordance with the product page and any instructions supplied. This includes weighting or filling the base as described, bringing the product indoors overnight and in strong winds or severe weather, and relocating or re-filling as the position changes.

No product is guaranteed to withstand all weather conditions. To the extent the law allows, we are not liable for damage, loss or injury caused by use contrary to the instructions. This does not affect a Consumer's statutory rights.

Copyright of any product manufactured by us, or any design, illustration, or drawing produced by us, remains the sole property of Displaysense Ltd unless expressly agreed in writing by Displaysense Ltd.

Property in the Goods remains with us until you have paid all sums due to us for the Goods. This clause applies to Business Buyers in full. It does not change the position on risk set out under Delivery and Risk, or a Consumer's statutory rights.

Until title passes, Business Buyers shall hold the Goods as our bailee, store them separately from other goods, keep them insured, and not remove or interfere with any identification marks, labels, batch numbers, or serial numbers on the Goods.

Until title passes, you may sell the Goods as principal and not as our agent in the ordinary course of your business, and the proceeds of any sale or insurance claim must be held in trust for us, not mixed with any other monies or paid into an overdrawn bank account, and shall at all times be identifiable as our money.

If payment is overdue, we may require you to return the Goods and may, with such transport as is necessary, enter any premises occupied by you or to which you have access where the Goods are or are believed to be, in order to recover them. We are entitled to recover the price of the Goods including VAT even though property in any of the Goods remains with us.

Displaysense Ltd shall not be liable for any failure or delay in performing our obligations under the Contract that arises from circumstances beyond our reasonable control. These include acts of God, severe weather, fire, flood, war, terrorism, civil unrest, epidemics or pandemics, government action, industrial disputes, carrier or courier failures, supplier failures, shortages of materials, IT or telecommunications failures, and disruption of utilities.

Where such circumstances occur, we will use reasonable efforts to notify the Buyer of any expected delay and to resume performance as soon as practicable. Business Buyers will not be entitled to claim damages, costs, or losses on the basis of any delay or failure to perform caused by such circumstances.

If the period of disruption extends beyond 60 days, either party may cancel the affected order by written notice. In such cases, we will refund any payment received for Goods not yet despatched, but no further liability will arise.

If you are unhappy with any aspect of your order, please submit a request through our online helpdesk and we will work to resolve it promptly. We are not obliged to, and do not currently, use an approved alternative dispute resolution (ADR) provider. Consumers may also have rights to use the court system in their own part of the UK.

We may transfer our rights under the Contract to another business and will tell you if we do. You may not transfer your rights without our written consent. No one other than you and us has any right to enforce the Contract.

Business Buyers acknowledge that these conditions form the entire agreement between us for the supply of the Goods and that they have not relied on any statement or promise not set out in the Contract.

If any provision of these conditions is found to be invalid or unenforceable, the rest will remain in full effect. If we do not enforce a right straight away, that does not mean we have given it up. We may update these conditions from time to time, but the conditions in force when you placed your order apply to that order. We use your personal information as set out in our Privacy Policy on this website.

This contract shall be governed and interpreted exclusively in accordance with the law of England. The courts of England and Wales have exclusive jurisdiction over disputes with Business Buyers. Consumers may bring proceedings in the courts of the part of the UK where they live. The Country of Merchant Domicile is the UK.

Use of the displaysense.co.uk ("we", "us", "displaysense.co.uk", "Displaysense", "Displaysense Ltd") website ("the site") constitutes acceptance of these Terms of Use ("terms"). If you do not agree to these terms, please do not use this website.

These terms apply to your use of the site only. Purchases of goods are governed by our Sales Terms above, which prevail if there is any conflict.

The site is provided on an "as is" and "as available" basis. We do our utmost to keep the site accurate and up to date, but we give no warranty as to the accuracy or completeness of its content and do not accept responsibility for errors or omissions in it, or for the effect the site has on your computer.

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, the site, including loss of profit, loss of goodwill, or indirect or consequential loss. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else which cannot lawfully be excluded, and nothing affects the statutory rights of consumers.

Displaysense disclaims any responsibility for the content of any third party materials provided through or on this site. Any recommendation made on this site is general guidance only. Nothing on this site affects the quality, fitness for purpose or description of goods that consumers are entitled to under the Consumer Rights Act 2015.

We do not warrant or guarantee that the site will be uninterrupted or error-free. We may suspend or withdraw the site or any part of it at any time. No responsibility will be accepted for call or data charges incurred through use of the internet. It is the visitor's responsibility to configure their own internet settings.

Links to other websites are provided solely as a resource guide and do not represent an endorsement or guarantee. We have no control over, and are not responsible for, the content or services of linked sites. It is the responsibility of the user to evaluate the information, opinion, advice, or other content contained within any site.

Where a comment or advertising message is labelled "free", visitors should check that this is currently the case before proceeding. If you believe any link to a third party site found within the site infringes your intellectual property rights, please contact us in writing so that we may review it. If you have any enquiries or disputes with linked sites, they should be directed to the sites involved.

We reserve the right to cancel or refuse orders for items offered at an incorrect price, as set out in our Sales Terms.

The information on the site is for general guidance, and you should check it is suitable for your needs before relying on it. It is your responsibility to use up-to-date anti-virus software and to make sure that material you download from the site will not damage your systems. Personal information you send to us is handled as described in our Privacy Policy. Price and availability information is subject to change without notice. Currency conversions are indicated for convenience only and should not be relied upon.

If any of these terms is held by a court of competent jurisdiction to be illegal or unenforceable, the remaining provisions will remain in full force and effect, and the invalid term will be modified to the minimum extent necessary to make it enforceable.

These terms are governed by English law. Business users submit to the exclusive jurisdiction of the English courts. Consumers may bring proceedings in the courts of the part of the UK where they live.

We control and operate the site from our offices in the United Kingdom and make no representation that its content or use is lawful in other locations.

We may change these terms at any time by posting the changes on this page, so please check this page regularly. Price and availability information is subject to change without notice.

The advice and information provided by displaysense.co.uk is for general help and guidance only. Anyone unsure of how to deal with a specific problem should consult an appropriate professional.

Headings are for reading convenience only and are not to be used in the interpretation of this agreement.

All rights reserved. Text, graphics, and HTML code on this site are protected by UK and international copyright laws, and may not be copied, reprinted, published, translated, hosted, or otherwise distributed by any means without our written permission.

All other trademarks, product names, company names, and logos appearing on this site are the property of their respective owners. Displaysense is not associated with other companies who own similar-sounding names.