The Best (And Worst) Delivery Services

By Liam Sumner16/12/2022

Best & Worst UK Delivery Companies (2025) — According to Trustpilot

By Carrie Gilbertson — Commercial Director Last updated: 15 August 2025
Carrie Gilbertson leads commercial strategy at Displaysense. With nearly 20 years in retail display and fulfilment operations, she focuses on practical ways brands can improve delivery experience from checkout to doorstep.
With an estimated billions of parcels moving across the UK each year, couriers shape everyday life — from next-day essentials to critical business shipments. But which delivery companies actually perform best for customers, and which attract the most complaints? If you’re planning a rollout, you can also check where we deliver nationwide.

Best and worst delivery companies in the UK - Trustpilot comparison

Key takeaway: DPD and APC Overnight frequently score highly for punctuality and communication. Locker-based services like InPost win for convenience. Ratings vary by region — always check recent local reviews.

Top-Rated UK Couriers (2025 snapshot)

Based on recent Trustpilot review snapshots in 2025, these brands are frequently highlighted by customers:

DPD

Regular praise for on-time delivery, driver professionalism and proactive notifications. Many reviewers note responsive handling of issues when they occur.

Evri

Post-rebrand from Hermes, customers call out improvements like 1-hour delivery windows and clearer tracking. Experiences still vary by route and local depot.

APC Overnight

Often commended for next-day reliability, friendly drivers and quick redeliveries. Popular with SMEs needing time-sensitive drops.

Yodel

Mixed but improving sentiment in many areas: reviewers highlight accurate tracking and timely deliveries when local operations run smoothly.

InPost UK

Locker collections score highly for speed and convenience. Best for recipients who prefer flexible, self-serve pickups.

Full Rankings — Best to Worst

Here’s the full comparison graphic from our review analysis (recent Trustpilot snapshots in 2025). Remember that ratings can change frequently as new reviews are posted.

Full list of best and worst UK delivery companies - Trustpilot scores

The Delivery Landscape in 2025

The UK courier market remains competitive, with continuing investment in tracking accuracy, locker networks, and last-mile efficiency. Potential partnerships and regulatory scrutiny may shift service levels and coverage this year. For businesses, it’s wise to monitor:

  • Network changes: Mergers/partnerships can affect regional coverage, cut-off times and service consistency.
  • Complaint handling: Response time and first-contact resolution drive review sentiment as much as delivery timing.
  • Flexible options: Out-of-home pickup (lockers/shops) and live ETA windows continue to lift customer satisfaction.
Tendering couriers? Compare recent local-area reviews (past 90 days), promised ETAs vs actual delivery windows, missed-delivery rates and escalation paths for exceptions.

Methodology & Data Note

We reviewed publicly available Trustpilot pages for major UK delivery companies and compiled a snapshot of overall ratings, review volumes and common themes. Because Trustpilot ratings are dynamic and vary by region/route, we recommend checking each courier’s page and filtering by “most recent” for decisions.

UK Delivery Companies — FAQs (2025)

Which UK delivery company is the most reliable in 2025?

Reliability differs by region and route. DPD and APC Overnight frequently earn high marks for punctuality and communications in 2025 snapshots. Always review recent local feedback.

Is Evri better now than Hermes used to be?

Many customers report improvements post-rebrand (e.g., 1-hour windows, clearer tracking). Experiences can still vary by depot and driver, so check recent reviews for your postcode.

Are parcel locker services like InPost secure?

Yes — lockers use unique pickup codes and are monitored. They’re popular for flexible collections and reducing missed deliveries.

How should a business choose a courier?

Run a trial across routes, compare missed-delivery rates, first-time delivery success, support SLAs, and claims handling. Weight recent regional reviews and your own exception data.

Where can I check the latest ratings?

Visit each courier’s Trustpilot page and filter by “most recent” to see up-to-date experiences in your area.

Prepared by Displaysense. Content reflects 2025 sentiment snapshots. Ratings change over time; verify current scores before choosing a provider.

 

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