For our bigger pieces
Heavy Goods Delivery
Display cabinets and oversized items ship via our trusted pallet network carrier. Free across UK Mainland with a booked-in delivery slot. Here's what to expect.
Free across Zone 1
Heavy goods delivery is free on every UK Mainland order. No minimum spend.
3 to 5 working days
Standard heavy goods lead time from despatch to your kerbside.
Booked-in slot
Carrier calls to agree a delivery date that works for you, not a guess.
Tail lift to kerbside
Driver lowers your goods safely to ground level on a tail lift.
Step by step
What happens after you order
From order to kerbside, here's how a heavy goods delivery flows.
01. Order placed
Provide a valid contact number. The carrier needs to reach you to book.
02. Despatched
Picked, palletised and booked with our pallet network carrier.
03. Carrier calls
Within 48 hours of despatch to agree a date, Mon to Fri, 8am to 6pm.
04. Kerbside delivery
Tail lift lowers goods to ground level on the agreed day. Be available.
05. Sign and check
Inspect before signing. Note any visible damage on the delivery docket.
Before you order
What's included, and what isn't
A quick read so there are no surprises on delivery day.
✓ What we can do
- Deliver safely to your kerbside via our pallet network carrier
- Use a tail lift to lower goods to ground level
- Call you in advance to arrange a convenient delivery day
- Make every effort to remove the wooden pallet on the day
- Offer next-day heavy goods on request for some Zone 1 locations
✕ What we can't do
- Bring goods inside your premises, kerbside only
- Carry goods up stairs or through hallways
- Deliver without a contact number to book the slot
- Deliver where road access is unsuitable for a pallet vehicle
- Absorb redelivery costs caused by undeclared access issues
Your part
What we need from you
Four quick things to make sure your delivery goes smoothly.
Move goods inside
Delivery is to the kerbside. You will need help moving goods into your premises.
Clear vehicle access
Pallet vehicles are large. Flag any narrow lanes, weight limits or access issues.
Valid contact number
The carrier must be able to reach you. Provide a number you will answer.
Be present to sign
Someone must be there to receive and sign. Failed deliveries may incur a redelivery charge.
The bit that catches people out
Tell us about access issues before you order
Pallet trucks need adequate road access. Failed deliveries from undeclared access issues are passed on as a redelivery charge.
What counts as an access issue
Anything that stops a large pallet vehicle from reaching your delivery point safely. Narrow approaches, parking restrictions, height or weight limits, or sites where a pallet truck can't safely manoeuvre.
What you should do
Mention any concerns at checkout in the order notes, or call us on 01279 460 460 before placing your order. Better to flag it than risk a failed delivery on the day.
If you don't tell us
If the carrier arrives and can't deliver, the cost of a second attempt is passed on to you. This typically ranges from £75 in Zone 1 to £200 plus for offshore zones.
- Narrow lanes or roads that large vehicles cannot navigate
- Double yellow lines or parking restrictions at the drop-off point
- Height or width restrictions on approach roads or car parks
- Gated communities, barriers, or restricted access sites
- Steep inclines or road surfaces unsuitable for pallet trucks
- Rural locations with single-track roads or passing places
The questions we hear most
Heavy goods FAQs
Common heavy goods questions, answered in plain English.
What if I miss the carrier's call to book a slot?
Can I specify a delivery time window?
The driver is here. Can they help carry it inside?
Do you offer next-day heavy goods delivery?
What if my heavy goods item arrives damaged?
How do I dispose of the wooden pallet?
Questions about a heavy goods delivery?
Our team replies within one working hour during business hours.
By placing an order for a heavy goods item, you confirm that you have read and understood the delivery requirements above and that your delivery address meets the access requirements. For full details see our Terms and Conditions.
