Heavy Goods Delivery

Heavy Goods Delivery Process — Displaysense
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Displaysense Delivery

Heavy Goods Delivery Process

Some of our larger products are classed as heavy goods and are delivered via our trusted pallet network carrier. Please read the information below before placing your order — it takes two minutes and will ensure your delivery goes smoothly.

Before You Order — Key Points
✓  What we can do
  • Deliver your goods safely to your kerbside via our trusted pallet network carrier
  • Use a tail lift to lower your goods safely from the vehicle to ground level
  • Call you in advance to arrange a convenient delivery date that works for you
  • Make every effort to remove the wooden pallet once your goods are unloaded
  • Offer a next-day delivery service for some locations — call us before ordering
✕  What we cannot do
  • Bring goods inside your premises — delivery is kerbside only, no exceptions
  • Carry goods up stairs, through hallways, or anywhere inside a property
  • Complete a delivery without a valid contact number to schedule your slot
  • Deliver if road or site access is unsuitable for a large pallet vehicle
  • Absorb redelivery costs caused by access issues that were not declared in advance
How It Works — Step by Step
  1. 1
    You

    Place your order

    Complete your order on site as normal. Heavy goods items are clearly labelled on their product pages. Make sure you provide a valid contact telephone number at checkout — this is essential for the carrier to book your delivery slot.

  2. 2
    Us

    We despatch your order to our pallet carrier

    Once your order is confirmed and processed, we book it with our trusted pallet network carrier. Your goods are securely wrapped and loaded onto a tail-lift vehicle for safe transit.

  3. 3
    Carrier

    The carrier contacts you to arrange a delivery date

    The carrier will call you on the number provided to arrange a convenient delivery day. They operate Monday to Friday, 8am to 6pm. You must be available to take this call — missed calls can delay your delivery.

  4. 4
    You — important

    Ensure you are available and access is clear on delivery day

    On the agreed delivery day, please ensure someone is present to receive the goods and that the delivery point has clear vehicle access. Pallet trucks require a flat, accessible drop-off point. If you have any concerns about access, contact us before your delivery date.

  5. 5
    Carrier

    Kerbside delivery and pallet removal

    The driver will use a tail lift to safely lower your goods to kerbside level. Delivery is to the kerbside only — the driver is not authorised to carry goods inside, up stairs, or through a property. Our driver will make every effort to remove the wooden pallet, but if this is not feasible on the day, the pallet will be left for you to dispose of.

  6. 6
    You

    Sign for your delivery and inspect the goods

    Please inspect your goods before signing. If anything appears damaged in transit, note this on the delivery documentation and contact us immediately on 01279 460 460. Do not sign as unchecked if you can see visible damage.

Delivery Times
Standard Service
3 to 5 Working Days
From despatch to kerbside delivery. Lead time begins once your order is processed and booked with the carrier.
Next Day Service
Available on Request
May be possible for certain locations. Quoted on a case-by-case basis — please call us on 01279 460 460 before placing your order.
Coverage
UK Mainland
Zone 1 UK Mainland as standard. For Scottish Highlands, islands, or Northern Ireland please contact us for availability and pricing.
Your Responsibilities
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Kerbside Only — You Must Move Goods Indoors
Delivery is to the kerbside only. You are responsible for moving goods from the kerbside into your premises. Please ensure you have sufficient people or equipment available on delivery day.
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Clear Vehicle Access Is Required
Pallet vehicles require clear, unobstructed road access to your address. If you are unsure whether your location is suitable, contact us before placing your order to avoid failed delivery charges.
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Valid Contact Number Required at Checkout
The carrier must be able to reach you to book your delivery slot. An invalid or unmonitored number will delay your delivery. Please provide a number where you can be reached during business hours.
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Someone Must Be Present to Accept Delivery
A failed delivery due to no one being present may incur a redelivery charge. If you cannot make the agreed date, please contact the carrier at least 24 hours in advance to rearrange.
Important
Tell Us About Any Access Difficulties Before You Order

This is not a standard furniture courier service. Our pallet carrier uses large vehicles which require adequate road access to complete your delivery. If there are any access restrictions at or near your delivery address, you must inform us before placing your order so we can plan accordingly. Failure to notify us in advance may result in a failed delivery.

  • Narrow lanes or roads that large vehicles cannot navigate
  • Double yellow lines or parking restrictions at the drop-off point
  • Height or width restrictions on approach roads or car parks
  • Gated communities, barriers, or restricted access sites
  • Steep inclines or road surfaces unsuitable for pallet trucks
  • Rural locations with single-track roads or passing places
Failed or refused deliveries may incur an additional redelivery charge. If the carrier arrives and cannot complete the delivery due to access issues that were not declared in advance, the cost of a second delivery attempt will be passed on to you. If you are unsure whether your address is suitable, please call us on 01279 460 460 before placing your order.
Have a question about your heavy goods delivery, or unsure if your address is suitable?
Call us on 01279 460 460 or email help@displaysense.co.uk — we are happy to help.
Call Us Contact Us

By placing an order for a heavy goods item, you confirm that you have read and understood the delivery requirements above and that your delivery address meets the access requirements. For full details see our