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Just tracking an order?Check your delivery status straight away, no need to fill in the form.
Track your order
Send us a request
This is the fastest way to get an answer. Tell us what you need and it goes straight to the right person. We reply Monday to Friday, 9am to 5.30pm, usually within a few hours and always within 24.
Everything in writingSo nothing gets missed
Faster, more accurate repliesFrom the right team
Secure and privateYour information is safe
What you will need
Order numberFound in your order confirmation email
Email used at checkoutSo we can locate your order
Tracking link (if available)Find this in your shipping confirmation email
Photos (for damage or faults)The product, the packaging and the courier label
We use your order number and the email you ordered with to find your order and send it straight to the right person, so please submit it from that email address.
What we can help with
Order queryTrack, change or ask about an existing order
Delivery issueLate, missing, split or damaged-in-transit deliveries
Return requestSend something back (we do not offer swaps)
Damaged or faulty itemReport a damaged or faulty product (photos needed)
Product adviceSpecs, dimensions, assembly and suitability
Invoice or paymentVAT invoices, payment options and purchase orders
Handled by real people
A real person reads every request. Sharing the detail upfront is the most efficient way to get you the answers you need, faster.
Secure form · No phone calls · All in writing
