Help & Support

Tell us what you need. We'll take it from here.

One quick form, straight to the right person. Tell us what it's about and we'll only ask for what actually helps us sort it, nothing more. Everything is handled in writing so we can investigate properly and nothing gets missed.

DisplaysenseHelp & support

Sorted, without the phone queue.

Straight to the right team

Your answer decides who picks it up, no bouncing around.

Everything in writing

So nothing gets missed and we can investigate properly.

Usually replied within hours

Real people, Monday to Friday, 9am to 5.30pm.

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What do you need help with?

Pick the closest one. We only ask for what that needs, so it takes about a minute.

Track my order

Track it yourself first. We can only chase once your delivery date has passed.

Track your order yourself

The quickest way to see where it is.

Track my order

Your tracking link is in your dispatch email. It needs up to 24 hours after dispatch to show movement, so if it looks quiet at first, that is normal. Standard delivery arrives within 3 working days of your order. Next day arrives the next working day if ordered before 4pm (1pm for heavy items). Weekends and bank holidays do not count. Most carriers text or email you the day before and on the day with a time slot.

Is your order late? Two quick things and we will check.

Date you placed the order*

Please enter the date you ordered.

Delivery option you chose*

Please choose your delivery option.

Change or cancel my order

Tell us what needs to change and we will sort it.

Cancellations and changes are time-sensitive. If your order has already left us we may not be able to stop it, but we will confirm either way within the hour during working hours. The sooner you send this, the better.

First name*

Please enter your first name.

Email used to order*

Please enter a valid email.

Order number*

Please enter your order number.

What do you need?*

Please choose an option.

The details*

Please give us the details.

Return an item

Within 28 days and unused? Let's get it started.

How it works. You have 28 days from delivery. Once we have your order number and photos, our team authorises the return and sends you the address. Return postage is yours to arrange, and we recommend an insured, tracked courier. The item must come back unused, in its original packaging. Refunds land within 10 working days of it reaching us.

First name*

Please enter your first name.

Email used to order*

Please enter a valid email.

Order number*

Please enter your order number.

Reason for return*

Please choose a reason.

What are you returning?*

Please tell us what you're returning.

We need both photos to authorise the return before we send you the address. Without them we have to come back and ask, which adds a day.

The itemUnused, as you will send it back

The packaging it came inBox and any inner packaging

Please add all the photos above.

Damaged, faulty, wrong or missing

Sorry to hear that. A few details and we will put it right first time.

First name*

Please enter your first name.

Email used to order*

Please enter a valid email.

Order number*

Please enter your order number.

What's wrong?*

Please choose an option.

Tell us what happened*

Please tell us what happened.

Send artwork for a print order

Upload your print-ready files here and they go straight to our print team against your order.

First name*

Please enter your first name.

Email used to order*

Please enter a valid email.

Order number*

Please enter your order number. Artwork can only be matched to a placed order.

What do you need?*

Please choose an option.

Please check your files against every line below before uploading. Files that do not meet these are sent back, which delays your print. If you are not sure about any of them, pick I have a question about the template or specs instead and we will help before you upload.

Built in our template for that product, or at exact print size
PDF preferred. AI, EPS, high-res JPG, PNG or TIFF also fine. No Word, PowerPoint, Publisher or Canva screenshots
CMYK colour. RGB files shift colour when printed
3mm bleed on every edge, or as marked on the template
150dpi minimum at final print size. 300dpi for anything under A2
Fonts outlined (converted to curves) or embedded
Text and logos inside the safe area shown on the template
One file per printed panel or side. Double-sided items need two files

Artwork file 1PDF, AI, EPS, JPG, PNG or TIFF

Artwork file 2Optional

Artwork file 3Optional

Please upload at least one artwork file, or paste a download link below.

File over 10MB? Paste a download link instead(WeTransfer, Dropbox, Google Drive, OneDrive)

Please enter a valid link starting with https://

Set the link to expire in at least 14 days so we can download it. Links are the only way to send files over the limit.

I have built this in your template or at exact print size with 3mm bleed Colour mode is CMYK and resolution is at least 150dpi at print size Fonts are outlined or embedded and all text and logos are inside the safe area I have proof-read it. We print what you send. Spelling, dates and phone numbers are your responsibility I understand that files not meeting these will be sent back and my print date will move

Please tick every box. These confirm your file is ready to print.

Anything else(optional)

Invoices & payments

Tell us what you need and we will get Finance on it.

Your VAT invoice is linked in your order confirmation email. If you cannot open links, need it as a PDF attachment, or need it reissued to a different name or address, tell us below and we will send it.

First name*

Please enter your first name.

Email*

Please enter a valid email.

Order or PO number*

Please enter an order or PO number.

Business name(if applicable)

What do you need?*

Please choose an option.

Details(optional)

Product help & advice

Happy to help you choose or get set up.

Already placed an order and want to change it? Go back and pick Change or cancel my order instead, it gets to the right person faster.

First name*

Please enter your first name.

Email*

Please enter a valid email.

Product code(if you have it)

What can we help with?*

Please choose an option.

Your question*

Please tell us your question.

Send a purchase order

For trade customers, schools, NHS trusts, councils and other organisations ordering on account.

Government-funded organisations get 30-day credit with no application. Attach your official PO and we will process it. Our Sales team will confirm within one working hour, Monday to Friday.

Organisation*

Please enter your organisation.

Your name*

Please enter your name.

Email*

Please enter a valid email.

Phone(optional)

PO number*

Please enter your PO number.

Your purchase orderPDF or a clear photo, up to 10MB

Please attach your purchase order.

Delivery address*

Please enter the delivery address.

Needed by(optional)

We do not have an account with you yet

Anything else(optional)

Share feedback

Tell us what's on your mind. We read every message.

Chasing an order, a return, a fault or a product question? Go back and pick that option, it is the fastest way for us to help and means we ask for the right details.

Your name*

Please enter your name.

Email*

Please enter a valid email.

What's this about?*

Please choose an option.

Tell us more*

Please add a little detail.

Something went wrong sending your request. Please try again in a moment. If it keeps failing, call 01279 460460 and we will take the details.

Thanks, that's with us.

Your request is logged and on its way to the right team. You will hear from us by email by the end of the next working day, and sooner for damage, faults and late deliveries. Our team works Monday to Friday, 9am to 5pm.

Reference #000000

Need to add something? Reply to the confirmation email and it goes straight onto your case.

Photos still needed. Our team will email you shortly with how to send them. Nothing can be authorised until they have them.

Your details are safe with us

We only use them to look into your request and reply.

Response times

Usually within a few working hours, Mon to Fri.

Already submitted?

Reply to your email thread so it all stays together.

Prefer to talk?

Call 01279 460460, Mon to Fri, 9am to 5.30pm.

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Tell us what you need. We'll take it from here.

Sorted, without the phone queue.

What do you need help with?

Track my order

Change or cancel my order

Return an item

Damaged, faulty, wrong or missing

Send artwork for a print order

Invoices & payments

Product help & advice

Send a purchase order

Share feedback

Thanks, that's with us.