Help & Support
Tell us what you need. We'll take it from here.
One quick form, straight to the right person. Tell us what it's about and we'll only ask for what actually helps us sort it, nothing more. Everything is handled in writing so we can investigate properly and nothing gets missed.
Sorted, without the phone queue.
Straight to the right team
Your answer decides who picks it up, no bouncing around.
Everything in writing
So nothing gets missed and we can investigate properly.
Usually replied within hours
Real people, Monday to Friday, 9am to 5.30pm.
What do you need help with?
Pick the closest one. We'll tailor the next step to match.
Where's my order?
Track it yourself in seconds, or send us the details if it's genuinely late.
The quickest way to see where it is.
Your tracking link is emailed once your order is dispatched, within the delivery timeframe shown on your order. It then needs up to 12 hours to activate before it shows a delivery date. We can only investigate orders that are genuinely past their expected delivery date.
Return an item
Within 28 days and unused? Let's get it started.
Damaged, faulty, wrong or missing
Sorry to hear that. A few details and we'll put it right.
Invoices & payments
Tell us what you need and we'll get Finance on it.
Product help & advice
Happy to help you choose or get set up.
Share feedback
Tell us what's on your mind. We read every message.
Thanks, that's with us.
Your request is logged and on its way to the right team. We'll reply by email, usually within a few working hours during office hours.
Response times
Usually within a few working hours, Mon to Fri.
Already submitted?
Reply to your email thread so it all stays together.
Prefer to talk?
Call 01279 460460, Mon to Fri, 9am to 5.30pm.
