Terms of service

Interpretation in these Conditions:

'BUYER' or 'YOU' means the person who accepts a quotation of the Seller for the sale of the 'Goods' and whose acceptance is then confirmed by the Seller in accordance with these conditions, or whose order for the 'Goods' is accepted by the Seller.
'GOODS' means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these conditions.
'SELLER' or 'WE' or 'US' or 'OUR' means DISPLAYSENSE LTD (Company Registration No. 1389049, VAT No. GB455970710) of Wickham Hall, New Mead Barn, The Residence, Hadham Road, Bishop's Stortford, Hertfordshire, CM23 1JG, UK.
'CONDITIONS' means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller or set out in the quotation, order or acceptance forms issued by the Seller.
'CONTRACT' means the contract for the purchase and sale of the Goods.
'WRITING' includes email and comparable electronic means of communication.
Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. The headings in these Conditions are for convenience only and shall not affect their interpretation.

Consumers
If you are buying as a consumer rather than for business purposes, nothing in these Conditions affects your statutory rights, and any Condition that would limit those rights does not apply to you.

Updating Range
Our range of products is continually being revised and updated. We reserve the right to change specifications without prior notice.

Specifications
All descriptions, illustrations and sizes given on this website or in our literature are for guidance only and no particulars therein shall be binding on the company.

Samples
Prior to a bulk order, we are able to supply samples on selected items. Please call 01279 460 460 for details.

Price/Discounts
Prices on our website are shown both including and excluding VAT, and the price payable is confirmed at checkout or on your quotation. Displaysense Ltd reserves the right to alter any prices/discounts at any time without prior notice. We reserve the right to cancel or refuse orders for items offered at an incorrect price.

Minimum Order
There is no minimum order with Displaysense Ltd.

Delivery & Risk
Standard delivery to UK mainland addresses is free on every order. Express delivery options, and delivery outside the UK mainland, are charged as shown at checkout or on your quotation. Lead-times are given in good faith and Displaysense Ltd will not be responsible for any kind of delay in transit. We accept no liability and the buyer has no right to cancel the order if delivery is delayed beyond the estimated time unless we have specifically agreed in writing to deliver on a particular date. Prior to dispatch great care is taken to inspect and package all goods. Upon delivery the carrier's Proof of Delivery should be signed as 'Damaged' if you believe that the goods may be damaged. All goods must be examined as soon as possible for damage or any items missing. Damage or shortages must be reported to Displaysense within 14 days of delivery. Please email help@displaysense.co.uk within 14 days of delivery and include a picture of the damage, a picture of the consignment label on the box and your order number/contact details. If the goods are found to be damaged please keep all packaging and replace it in the box with the damaged item. Failure to comply with any of the above will be deemed to mean that the goods are acceptable and the buyer unconditionally waives any right to reject the aforementioned goods. Our liability in respect of loss or damage to goods shall not exceed the invoice value of the goods (excluding VAT) and our liability shall in no event extend to consequential or indirect loss or damage, loss to third parties or loss of business. The goods must be delivered to the delivery address agreed with Displaysense Ltd. Under no circumstances should the carrier be instructed by the buyer to deliver to another address or to leave the goods elsewhere. If the buyer or a representative of the buyer is not available to check and take delivery of the goods at the delivery address, the carrier may need to return on another date and a delivery surcharge to the buyer may apply.

Payment
Non-account buyers must submit payment with their order by credit/debit card, PayPal or BACS/CHAPS. Government-funded organisations, such as schools, NHS bodies and local councils, may order on 30 day terms by sending an official purchase order. Other buyers may apply for a credit account following a minimum of 3 months' regular trading with Displaysense Ltd on a payment with order basis. Terms of trade are 30 days net and any account outstanding for more than 30 days may be charged interest at 4% above the Bank of England base rate. We reserve the right to refuse or withdraw credit accounts at any time. Payments are taken in pounds sterling (GBP). The Country of Merchant Domicile is the UK.

Cancellation & Returns
You can cancel your order, but you must contact our Customer Services Department immediately to establish the status of your order. Contact details are on our Contact Us page. If we are able to stop the order from being dispatched, we'll refund the full amount of the order. If your order has been dispatched, our returns terms below apply, and further details are on our Returns page.
To return goods, please email help@displaysense.co.uk to submit a Return Request. No goods may be returned to Displaysense Ltd without our prior consent. Goods are returned at the buyer's own cost and risk. Goods must be returned within the 28 day money back guarantee period, from the time of delivery, for the return to be valid. The goods must be returned in their original packaging, in an unused, unassembled and resaleable condition. Refunds will be made on the cost of the goods plus VAT only. Custom made, personalised and printed items are non-returnable.

Faulty Products
No goods may be returned to Displaysense Ltd without our prior consent. If you believe an item to be faulty please email help@displaysense.co.uk with your order reference number and an image attached of what you deem the fault to be. Once we have received your notification we will contact you within 24 hours (Monday to Friday) to arrange a replacement or for a full refund to be made.

Bespoke Orders
It is the customer's own responsibility to check the accuracy of the designs, drawings and specifications and any other data supplied to us for made to order items. You agree to review our written sales order and inform us in writing of any inaccuracies. We will correct the inaccuracies and reissue the sales order/drawings for you to accept by signing the sales order form. Once the sales order form has been accepted and signed by you it cannot be cancelled and no amendments can be made to the order or specifications without our prior consent in writing. Bespoke orders will be subject to a delivery charge which will be calculated at the time of order. Personalised, printed and made to order items are non-refundable and cannot be returned to us under our 28 day money back guarantee. Delivery timescales are quoted in good faith and are not of the essence of the contract. No deductions or costs can be claimed for late delivery. If the delivery date is extended by the customer, it is the customer's responsibility to organise and pay for any extra storage, handling and distribution costs incurred by us or our manufacturing plants.

Copyright
Copyright of any product manufactured by us or any design, illustration or drawing produced by us remains the sole property of Displaysense Ltd unless expressly agreed in writing by Displaysense Ltd.

Reservation of Title
Risk in the Goods shall pass to you when the Goods are delivered. The property in the Goods shall remain with us until you pay all sums due, whether in respect of this contract or otherwise. You shall hold the Goods as our fiduciary agent and bailee until title passes. Until title passes the Goods shall be stored separately from any other goods and you shall not interfere with any identification marks, labels, batch numbers or serial numbers on the Goods. Until title passes we agree that you may use or agree to sell the Goods as principal and not as our agent in the ordinary course of your business, subject to the express condition that at our direction the entire proceeds of any sale or insurance proceeds received in respect of the Goods are held in trust for us and not mixed with any other monies or paid into an overdrawn bank account, and shall at all times be identifiable as our money. We shall be entitled to recover the price of the Goods including VAT even though the property in any of the Goods remains with us. We shall be entitled at any time to recover any or all of the Goods in your possession to which we have title, and for that purpose we, our employees or agents may, with such transport as is necessary, enter upon any premises occupied by you or to which you have access and where the Goods may be or are believed to be situated.

General
This contract shall be governed and interpreted exclusively according to the law of England and Wales. The Country of Merchant Domicile is the UK.

Terms and Conditions of use of the website

User Agreement and Terms of Use
Use of the displaysense.co.uk ("we", "us", "displaysense.co.uk", "Displaysense", "Displaysense Ltd") website ("the site") constitutes acceptance of the Displaysense User Agreement ("the agreement") and Terms of Use ("terms"). The user of the site ("you") represents that you have read and understood these terms and agree to be bound by them. If you do not agree to all the terms and conditions on this page, please do not use this website. In order to use this site you must agree to be legally bound and to abide by the terms and to indemnify and hold displaysense.co.uk and Displaysense Ltd harmless from all alleged or actual damages, claims and expenses relating to any warranty, guarantee or representations made on linked sites or by third parties. This also includes, without limitation, legal fees.

Disclaimers
It is a condition of use of the site and the materials in it that use is at the user's own risk. We give no representation or warranty as to the accuracy of the content of the site and assume no responsibility for errors or omissions in it or the effect it has upon your computer. We disclaim all liability in respect of such information and its provision. Neither Displaysense nor any of the site's editors or contributors shall be liable for any loss or damages suffered as a result of any use of the site, including but not limited to direct loss, consequential loss and loss of profits. Displaysense.co.uk is provided on an "as is" and "as available" basis. We shall not be liable for any direct, indirect, incidental, special or consequential damages. This includes, without limitation and even if we are advised of the possibility thereof, any damages for loss of goodwill or any and all other commercial damages or losses, including loss of profit, that result from the use of, or inability to use, the site. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

Third Party Disclaimer
Displaysense disclaims any responsibility for the content of any third party materials provided through or on this website. Any recommendation made on this site is a personal opinion only and does not constitute any form of warranty, guarantee, promise or assurance.

Availability of Service
We do not warrant or guarantee that the displaysense.co.uk website will be uninterrupted or error-free. We do not make any warranty or guarantee, either expressed or implied, as to the accuracy, validity, completeness, suitability, reliability or currency of any information content within the site or sites to which it is linked.

Links and Site Content
Links to other websites are provided solely as a resource guide and do not represent an endorsement or guarantee, either expressed or implied. Displaysense.co.uk does not assume any liability for any of the products, services or data of any other sites, and has no editorial control over the content of linked sites. It is the responsibility of the user to evaluate the information, opinion, advice or other content contained within them. If you believe any link to a third party site found within the displaysense.co.uk website infringes your intellectual property rights, please contact us in writing so that we may review any alleged infringement. If you have any enquiries or disputes with linked sites they should be directed to the individual sites involved. We reserve the right to cancel or refuse orders for items or services offered at an incorrect price on displaysense.co.uk. We cannot be held responsible or liable for any loss or damage due to reliance on information obtained through displaysense.co.uk.

Information Indemnity
The user agrees not to rely on any information obtained from displaysense.co.uk and indemnifies us from mistakes, omissions, errors, interruptions, delays of service or performance, defects, harmful components, viruses and bugs, howsoever caused. It is the user's duty to run anti-virus software and ensure that any information, if contaminated or infected, will not damage the user's information or system. Displaysense.co.uk is not responsible or liable for telephone, network, internet provider, electronic, computer or other communication problems or failures of any kind. Price and availability information is subject to change without notice.

Severance
If a term, covenant, provision or condition of this agreement becomes, or shall be held by any court of competent jurisdiction to be, against public policy or illegal, all remaining provisions of this agreement shall remain in full force and effect and unaffected, impaired or invalidated by this decision. The invalidated item shall be modified by the parties to the full extent possible to carry out all the intentions and directives stated in this agreement.

Governing Law
Any such contract will be interpreted, construed and enforced in all respects in accordance with the law of England and Wales, and you and displaysense.co.uk irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales. Displaysense.co.uk controls and operates its website from its offices in the United Kingdom and makes no representations or warranties that its content or use is legal in other locations.

Variation
Whilst it is not our intention to do so, displaysense.co.uk reserves the right to change its policies and terms at any time. Any such changes will be posted on this page.

Important Note
The advice and information provided by displaysense.co.uk is for general help and guidance only, and anyone unsure of how to deal with a specific problem should consult an appropriate professional. We do our utmost to bring you relevant and reliable information, but we can take no responsibility for any advice offered.

Headings
Headings are for reading convenience only and are not to be used in the interpretation of this agreement.

Copyright Protection
All rights reserved. © Displaysense Ltd. Text, graphics and HTML code on displaysense.co.uk are protected by UK and international copyright laws, and may not be copied, reprinted, published, translated, hosted or otherwise distributed by any means without explicit permission. Users may not upload, post, reproduce or distribute in any way the contents or intellectual property of Displaysense without obtaining permission from Displaysense Ltd. All other trademarks, product names, company names and logos appearing on displaysense.co.uk are the property of their respective owners. Displaysense is not associated with other companies who own similar sounding names.