Help Centre
Sort it in minutes, without picking up the phone
Most questions are answered right here, day or night. Search, track your order, or send a request that goes straight to the right team member.
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Six areas that cover almost every question. Open one to find the answer or the right next step.
Orders and delivery
Tracking, delivery times, order changes, missing or split deliveries.
View orders helpReturns and faults
Return an item, report a damaged or faulty product, request a refund.
Start a requestProduct support
Assembly guides, video walkthroughs, dimensions, specs and warranty.
View product helpPayments and invoices
VAT invoices, payment options, purchase orders and account queries.
View payments helpTrade and public sector
Credit accounts, volume discounts, schools, councils, NHS and trade.
View business helpQuotes and projects
Request a quote, plan a project, or arrange a bespoke or sourced product.
Get a quoteInstant answers
Quick answers to common questions
When your order is dispatched we email tracking details. You can also see live status any time in your account. Larger orders are sometimes split across more than one parcel or pallet, so items may arrive separately. If anything looks held up, submit a request below with your order number and we will chase it for you.
Most in-stock orders ship the same or next working day from our UK warehouse, with free mainland UK delivery on every order and no minimum spend. Made-to-order and bespoke items show an estimated date on the product page that reflects build time before dispatch.
A VAT invoice is issued automatically on dispatch and emailed to you. If you need another copy, or one addressed to a department or PO reference, submit a request below with your order number and we will reissue it the same working day.
Yes. Government-funded organisations can order on 30-day credit with no application and no upfront payment. Email your official purchase order to help@displaysense.co.uk and your account activates automatically. See our Public Sector Credit Accounts page for full details.
Need an update on your order?
Track your delivery in real time with your order number.
Track my order
Already bought from us?
Product resources
Assembly steps, video walkthroughs and answers, grouped by product so you go straight to what you need.
Not sure what you need?
Buying guides and expert advice
47 years of display expertise, distilled into plain-English guides to help you choose the right solution before you buy.
Display Cabinets
Read guide
Noticeboards
Read guide
Poster Holders
Read guide
Clothes Rails
Read guide
Expert guides. Better decisions.
Our buying guides make it easy to compare, plan and buy with confidence.
View all buying guidesFor business buyers
Trade, public sector and projects
Self-serve services built for schools, councils, the NHS, retail chains and trade.
Public sector credit accounts
Instant 30-day credit for government-funded organisations. No application, no upfront payment, just email your PO.
Learn moreVolume and trade discounts
Buy more, save more. Discounts available from two units up. Tell us the quantity and we will quote.
See discountsPlanning a project
Fitting out a site or multiple locations? Our team helps with layout, quantities and timing, free of charge.
Plan with usBespoke and sourcing
Need something custom or a product we do not stock? Our sourcing service tracks it down or builds it.
Explore sourcingNeed help with your order?
Submit a request and we'll get it straight to the right team.
Everything is handled in writing so we can investigate, track progress and resolve your enquiry faster.
How we can help
Trade quotes, volume discounts and partnership enquiries.
Need help choosing the right product? Please include the product code so we can help quickly.
Before contacting us, please check your tracking link.
We can investigate delayed deliveries once the estimated delivery date has passed.
We only accept returns, we do not offer swaps or exchanges.
Please include clear photos of the items you wish to return.
Please provide clear photos of:
- The product
- The packaging
- The courier label
We'll be happy to send a copy invoice. Please include your order number.
Before you submit a request
Having the right information ready helps us resolve your enquiry faster.
Start your request
Sharing the details upfront is the most efficient way for us to get you the answers you need, faster.
Submit a requestSecure form · No phone calls · All in writing
Why use the form?
- Goes directly to the right team
- Faster than email chains
- Lets us investigate properly
- Keeps everything in one place
- Trackable from start to finish
Please reply to your existing email thread rather than creating a new request. This helps us keep all information together and resolve your enquiry faster.
Reply to your emailHandling requests in writing means we can:
- Investigate issues thoroughly
- Review photos and documentation
- Keep an accurate record of conversations
- Resolve enquiries faster
- Ensure nothing gets missed
We only collect the information needed to help with your enquiry and will never share it.
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