We're here to help

Contact us

Our friendly, UK-based customer service team is here to help, whether you are checking details before you order or need support afterwards.

Just tracking an order?Your tracking link is in your dispatch email and takes up to 24 hours to show movement. Standard delivery arrives within 3 working days of your order. If that date has passed and nothing has arrived, use the request form and pick Track my order. Track your order
The quickest way to reach us

Submit a request and it goes straight to the right team

Tell us what you need through our request form and it lands with the right person, with your order number and any photos already attached. Our team works in writing so every request is logged, tracked and answered accurately, and nothing gets missed. It is the fastest way to get sorted, and the only way to reach customer service.

Submit a request Or browse the Help Centre
Straight to the right teamYour answer decides who picks it up, no bouncing around.
Everything in writingSo nothing gets missed and we can investigate properly.
Answered within one working dayFaster for damage, faults and late deliveries. Real people, here in the UK, Monday to Friday, 9am to 5pm, excluding bank holidays.
Emailing us? Please use the request form instead. Emails without an order number and full details are answered with a link back to the form, so it saves you a step. Already have a request open? Reply to the email we sent you and it goes straight onto your case.

Find an answer now

Our Help Centre answers the most common questions on delivery, returns, orders and products, so you may not need to wait for a reply at all. Have a look before you get in touch.

Visit the Help Centre

Need a quote?

For trade prices, bulk orders, public sector accounts or a project, start a quote and our sales team will come back to you, usually within one business hour.

Get a quote
UK head office

Wickham Hall, New Mead Barn, The Residence, Hadham Rd, Bishop's Stortford, CM23 1JG

Company details

Company registration number 1389049
VAT number 455970710

Hours and sourcing

Monday to Friday, 9am to 5pm, excluding bank holidays.
Looking for something we do not stock? See our sourcing service.